Best Free CRM (2026): 9 Plans That Stay Free (No Trial Traps)

HubSpot CRM is the free plan other CRMs get compared to. You get contact management, email tracking, a deal pipeline, meeting scheduling, live chat, and 2,000 branded emails per month. For accounts created after September 2024, the free plan covers 2 users and 1,000 contacts. HubSpot has over 228,000 customers across 135 countries (HubSpot 2024 annual report), and a large share started on this free tier.

The meeting scheduler is the feature that saves coaches, consultants, and small business owners the most time. You share a booking link, prospects pick a slot, and HubSpot creates a contact record and sends a confirmation. Email tracking shows when someone opens your proposal, so you can follow up the same day. The deal pipeline tracks prospects across custom stages you define.

HubSpot's free plan also includes 5 reporting dashboards, a documents library for proposals and contracts, and integrations with Gmail, Outlook, and over 1,700 third-party apps. No other free CRM matches that integration count. For solo founders and two-person teams, HubSpot covers the full sales workflow without spending a dollar.

The trade-off is what HubSpot locks behind paid plans. You can't create automation workflows, custom reports, or email sequences on the free tier. The 1,000-contact cap means you'll hit upgrade pressure fast if you're running email marketing. The jump from free to Starter ($20/user/month) is manageable, but Professional at $890/month is a steep cliff.

Zoho CRM Free supports 3 users, which gives it an edge over HubSpot's 2-user cap for accounts created after September 2024. You get lead management, contact and deal tracking, tasks, events, one sales pipeline, and a mobile app. For a 2 to 3 person team that needs basic CRM without paying, Zoho is the most practical option.

Zoho's free plan includes email integration (send and receive from the CRM), basic workflow rules, and standard reports. The mobile app works well for field teams who need to log calls and update deals on the go. Zoho also connects to the broader Zoho suite (50+ apps), so you can add Zoho Mail, Zoho Invoice, or Zoho Projects as your needs grow.

The 3-user limit is strict. Adding a fourth person requires upgrading to Standard at $14/user/month. The free plan also locks out mass email, custom modules, advanced automation, and most integrations beyond Zoho's own apps. Storage is capped at 1 GB across the organization. For a 2 to 3 person agency or consulting firm, those limits are workable. For a growing sales team, you'll outgrow the free tier within a few months.

Zoho's interface gets mixed reviews. G2 users rate it 4.1/5, with complaints about the dated UI and steep learning curve compared to Pipedrive or HubSpot. The trade-off is value: Zoho's paid plans start at $14/user/month with features that cost $50+ on competitors.

Freshsales Free gives sales teams a clean Kanban pipeline, built-in phone, email integration, and a mobile app for up to 3 users and 1,000 contacts. The interface is cleaner than Zoho's and more focused than HubSpot's. G2 reviewers rate Freshsales 4.5/5, and sales reps praise the unified inbox that pulls email, phone, and chat into one timeline per contact.

The built-in phone is the differentiator. Most free CRMs don't include calling. Freshsales gives you a VoIP phone on the free plan, so your sales team can make and log calls from the CRM without a separate tool. The Kanban view shows deals across custom stages, and the mobile app lets reps update deals between meetings.

Freshsales connects to Gmail, Outlook, and Zoom on the free plan. The integration count is smaller than HubSpot's, but the core connections (email, calendar, video calls) are covered. For a 2 to 3 person sales team that lives in email and phone calls, Freshsales Free has everything needed to run a sales process.

The free plan restricts custom fields, workflows, and advanced reporting. You can't segment contacts or build custom reports. AI lead scoring (Freddy AI) requires the Pro plan at $39/user/month. But the cheapest paid tier (Growth at $9/user/month) is the most affordable upgrade path on this list. See our <a href='/freshsales-vs-hubspot'>Freshsales vs HubSpot comparison</a> for a deeper breakdown.

Bitrix24 is the only CRM on this list with no user limit on its free plan. A 10-person team can use Bitrix24 Free without paying a dollar. You get CRM, tasks, projects, team chat, video calls, a calendar, and a basic website builder. For small agencies or consulting firms where everyone needs CRM access, Bitrix24 eliminates per-seat pricing entirely.

The free plan includes 5 GB of storage, unlimited contacts (in theory), and a wide feature set. The CRM covers leads, deals, contacts, companies, and invoices. The task and project management tools rival standalone apps. The built-in video calling and chat replace Slack or Teams for internal communication.

But Bitrix24 Free has gotchas that no competitor article mentions. You can't export contacts via CSV on the free plan, which means your data is locked in. Full-text search breaks after 1,000 records per category, making the CRM hard to use at scale. And Bitrix24 deletes inactive free accounts after 50 days of no logins. If you go on vacation and forget to log in, you could lose everything.

The interface is overwhelming. Bitrix24 packs dozens of features into a single platform, and new users report spending days configuring it. G2 reviewers rate it 4.1/5 but frequently cite the complexity. For teams that need unlimited free seats and can tolerate the setup time, Bitrix24 is the pick. For everyone else, HubSpot or Zoho is easier to start with.

EngageBay packs CRM, email marketing, helpdesk, and live chat into a free plan for up to 15 users. No other free CRM includes email marketing with autoresponders, a helpdesk, and live chat at no cost. G2 reviewers rate EngageBay 4.7/5, and users frequently call it the best HubSpot alternative for small teams that can't afford HubSpot's paid plans.

The free plan includes 1,000 branded emails per month, autoresponders, lead capture forms, one landing page, appointment scheduling, and email tracking. You also get a helpdesk with ticket management and live chat. For a small business that needs marketing, sales, and support in one tool, EngageBay covers all three at $0.

The catch is the 250-contact cap. That limit makes EngageBay's free plan more of a test drive than a long-term solution. A solo founder who hits 250 contacts in the first month has to upgrade to the Basic plan at $12.74/user/month. The 15-user limit is generous, but the contact limit undermines it. You can seat your whole team but can only track 250 people.

EngageBay's paid plans are competitive: Basic at $12.74/user/month includes 500 contacts, and Growth at $45.99/user/month includes 5,000 contacts. For teams that want an all-in-one platform and are willing to upgrade early, EngageBay's free plan proves the concept before you commit.

Agile CRM gives you 10 free users and 1,000 contacts with lead scoring, email campaigns, appointment scheduling, and one sales pipeline. For a 5 to 10 person team that needs basic CRM and email marketing without paying, Agile CRM covers the most seats after Bitrix24 and EngageBay.

The free plan includes contact management, deal tracking, lead scoring, and the ability to send email campaigns (limited to a daily cap). The appointment scheduling tool lets prospects book time on your calendar without a separate Calendly subscription. The mobile app supports contact lookup and deal updates on the go.

Agile CRM has the lowest G2 rating on this list at 3.8/5. Users report bugs in the email campaign builder, inconsistent deliverability, and slow customer support. The interface feels less polished than Freshsales or HubSpot. The free plan also lacks two-way email sync, which means you have to forward emails to log them in the CRM.

For teams that need free seats for 5 to 10 people and can tolerate a rougher product, Agile CRM fills a gap. The Starter plan at $8.99/user/month unlocks two-way email sync, marketing automation, and social monitoring. For teams that prioritize polish over seats, Freshsales or HubSpot is a better starting point.

Vtiger's One Pilot (free) plan gives 10 users and 3,000 records, the highest record limit on this list. You get contact management, web forms, email and SMS campaigns, lead scoring, project management, a team mailbox, and document tracking. For teams that run operations alongside sales (tracking projects, documents, and inventory), Vtiger covers more ground than any other free CRM.

The 3,000-record limit is generous. Most free CRMs cap you at 250 to 1,000 contacts. Vtiger counts all records (contacts, deals, projects), but even splitting that across categories gives you room to run a real business. The project management module lets you assign tasks, set milestones, and track hours alongside your CRM data.

Vtiger's G2 rating of 4.3/5 reflects solid functionality with a learning curve. The interface has more depth than Freshsales, and configuring the free plan takes more time upfront. But the feature set justifies it. Web forms capture leads from your website. The team mailbox lets multiple users manage a shared inbox. Document tracking shows when a prospect opens a file you sent.

The One Growth plan at $12/user/month unlocks advanced automation, custom dashboards, and process management. For teams that need CRM plus project management plus document tracking on a free plan, Vtiger is the pick. For teams that want simple contact tracking, HubSpot or Freshsales is faster to set up.